Customer Services

Delivering outstanding customer service has always been a core facet of our business, one that is facilitated by three departments – B2B customers, key strategic accounts and then wider consumers on behalf of our B2C brands. The Customer Service team speak five languages in-house; English, French, German, Spanish and Italian, helping us to service customers across Europe, not just in the UK.

5 languages spoken in house

Over 1,000 inbound enquiries answered per week

3 focused departments

24-hour turnaround time

Whether the customer’s question is in regards to pre or post sale, technical requests or warranty enquiries, order processing and returns, or product guarantees, we work to make sure all queries are turned around within 24-hours with us taking a win-win approach on behalf of all our customers.